The jump from three people to ten is harder than the jump from one to three. You go from doing every deal to designing how deals get done.
Split by function, not geography
- Sales — first response, quoting, closing.
- Ops — bookings, vouchers, supplier bills.
- Care — during-trip and post-trip support.
Codify five things in the first month
- Lead assignment rules.
- Standard quotation template.
- Discount approval matrix.
- Refund policy in plain language.
- One weekly review meeting with a fixed agenda.
"You do not scale a business by working harder. You scale it by writing down what you already do well, so ten other people can do it too."
#Team#Leadership#Scale