What can Avika create or edit?
After you review and confirm a supported proposal, Avika can create customers and queries, edit supported customer and query fields, create tasks and save draft quotations. It cannot edit every field or every module.
Meet Avika — built into every TraWe workspaceAvika AI
Avika AI
for travel agencies
Avika lives inside TraWe and reads your live CRM data — queries, customers, quotations, payments, suppliers. Search accessible records and prepare selected customer, query, task and draft-quotation changes. Review and confirm supported proposals before they are saved.
You have 3 overdue invoices totalling ₹86,400. The oldest is TB2627-00011 for Kapoor Family — 9 days past due. Want me to prepare a follow-up task for each?
Ask Avika anything about your agency…
Product answers · Reviewed 8 November 2026
What is Avika AI?
Avika AI is the travel-agency assistant inside TraWe CRM. It searches records you can access, answers questions about queries, customers, suppliers and invoices, and proposes selected record changes for your confirmation.
Where do Avika’s answers come from?
CRM lookup tools read your accessible workspace records. Ask for a customer name, query ID or invoice reference to make the question specific. Missing records, limited search results or incomplete data can limit the answer; AI responses still need checking.
Can Avika book travel, collect money or send WhatsApp messages?
No. Avika does not execute bookings, payments, refunds, record deletions, settings changes or outbound messages. Confirmation does not unlock these unsupported actions. Your team handles them separately.
Is Avika the same as the AI itinerary builder?
No. Avika is the CRM chat assistant for record lookups and supported proposals. TraWe also has a separate AI-assisted itinerary builder for day-wise trip drafts and editing. Review hotels, routes, rates and availability before sharing either output.
A practical workflow example
“Find the Kerala enquiry for the Iyer family and prepare a follow-up task for tomorrow.”
- 1. Find the right record
Avika searches accessible queries. Check the query ID and customer; clarify the name if more than one matches.
- 2. Review the proposal
Check the proposed task title, due date and linked query. Nothing is saved just because the assistant suggests it.
- 3. Confirm and check
Confirm the supported task proposal, then open the saved task. No customer message or travel booking is made.
Before you use it
You need a signed-in TraWe workspace, the appropriate record permissions and available AI service usage. AI availability and usage depend on your workspace configuration; unlimited or free AI use is not promised.
Which queries are stuck in Follow-up?Draft a Dubai itinerary quote for 2 adultsShow recent invoice balancesCreate a customer: Rohan Sharma, DelhiFind hotel suppliers in MunnarShow top destinations this seasonPrepare a payment reminder task for Mehta TravelsHow much did we collect this month?Find all honeymoon queries from last weekEdit Priya Nair's city to KochiWhich queries are stuck in Follow-up?Draft a Dubai itinerary quote for 2 adultsShow recent invoice balancesCreate a customer: Rohan Sharma, DelhiFind hotel suppliers in MunnarShow top destinations this seasonPrepare a payment reminder task for Mehta TravelsHow much did we collect this month?Find all honeymoon queries from last weekEdit Priya Nair's city to Kochi
Try it yourself
Watch Avika work.
Illustrative scenarios with fictional records and prices — not a live chat or customer data. Proposed changes still need review and confirmation.
Avika
Illustrative preview
Capabilities
Not a chatbot. A teammate with hands.
Avika doesn’t just answer — it works inside your CRM, with the same rules and permissions as your team.
Ask your CRM anything
“Show me queries pending over a week”, “What’s due from Mehta Travels?” — Avika searches queries, customers, itineraries, quotations, payments and suppliers in plain language.
Prepare draft quotations
Describe the trip and Avika prepares a priced draft quotation for review and confirmation before saving. Verify line items, rates and tax settings; sharing remains a separate manual step.
Create & update records
New customers, new queries, edits to existing records — Avika fills the fields, you confirm, and it’s saved with your permissions. Duplicates are detected before saving.
Prepare tasks & follow-ups
Turn any insight into action: Avika creates follow-up tasks so no enquiry, payment or supplier confirmation slips through.
Payment & overdue insights
Recent receipts, outstanding balances and overdue invoices — surfaced instantly, without opening a single report.
Itinerary & destination smarts
Search itineraries, see top destinations and spot what’s selling — from recorded query destinations; these summaries are not a sales forecast.
Feature spotlight
From a sentence to a priced quotation.
Give Avika the customer and reviewed service details. It can propose a draft quotation; check every line item, rate and tax setting before confirming the save. Day-wise itinerary creation uses TraWe’s separate itinerary builder, not an Avika execution tool.
- Line items, taxes and totals computed by the same engine as manual quotes
- Only saved after you confirm — sending is a separate human step
- Proposal approvals and execution outcomes are recorded in the action history
TBQ2026-00031
Drafted by AvikaKerala Family Escape
Iyer Family · 2 adults · 4N/5D · Kochi → Munnar → Alleppey
Hotels — 4 nights (mid-range)₹28,000
Private cab — full trip₹14,500
Alleppey houseboat day cruise₹9,000
Sightseeing & entry tickets₹6,500
GST (5%)₹2,900
Total₹60,900
Review & sendEdit
How it feelsOne conversation,
One conversation,
your whole operation.
- Threaded conversations with full history — pick up where you left off
- Suggested prompts get new team members productive on day one
- Every proposed action shows exactly what will change before it happens
- Works on live data — answers reflect your CRM right now, not a stale export
Avika
Illustrative preview
Create a customer: Rohan Sharma, rohan@example.com, +91 98111 22334, Delhi
I can create that customer. Here’s what I’ll save:
Rohan Sharma
rohan@example.com · +91 98111 22334 · Delhi
ConfirmReject
Trust & control
Powerful, but never unsupervised.
You confirm every action
Avika proposes, you approve. Nothing is created, edited or sent without an explicit Confirm from a human.
Your permissions, enforced
Avika reads and writes as you — the same row-level security and role permissions apply. Agents never see what they shouldn’t.
Full audit trail
Every proposal, confirmation and rejection is recorded. You can always trace who approved what, and when.
Sensitive actions stay human
Payments, refunds, deletions, settings and messaging are never executed by Avika — those remain human-only by design.
How it works
Three steps. You stay in control.
1
Ask or instruct
Type naturally — a question about your business, or an instruction like “draft a 5-day Kerala quote for the Iyers”.
2
Avika works on live data
It searches your CRM, computes answers, and prepares any records or drafts — all within your workspace and permissions.
3
You confirm, it’s done
Review the proposal, tap Confirm, and the change is saved through the same validated flows your team uses.
Useful assistance, not a performance promise
Turnaround depends on your data, trip complexity and review. We do not claim measured hours saved, guaranteed quotation speed or error-free AI answers. Ask for a guided demonstration of your workflow.
Questions
Everything agencies ask before saying yes.
Is Avika a separate product or add-on?
Avika is accessed inside the TraWe dashboard, with no separate chat app installation. Available AI usage and service configuration depend on your workspace; unlimited or free usage is not promised.
Can Avika send messages or take payments on its own?
No. Avika cannot execute payments, refunds, deletions, settings changes, messaging or travel bookings. Confirming a proposal does not enable an unsupported action.
Does Avika see data from other agencies?
No. Avika reads and writes strictly inside your workspace, with the same row-level security and role permissions as the person chatting. An agent sees only what their role allows.
What happens if Avika makes a mistake?
Every proposed action shows exactly what will change before anything is saved, and you can reject it. Every proposal, confirmation and rejection is recorded in a full audit trail.
Do my team members need training to use it?
Suggested prompts help users start, but your team should understand record permissions, check customer matches and review proposals before confirming.
Put Avika to work in your agency.
See supported Avika workflows in a guided demo and discuss your workspace’s AI configuration and usage.