Privacy Policy

TraWe is a product of TraWe Technologies Pvt. Ltd. ("TraWe", "we", "our"), incorporated in India.

This page is maintained by TraWe to explain what personal data we collect, why, and how you can exercise your rights under India's Digital Personal Data Protection Act, 2023.

Account data: name, email, phone, agency name, GSTIN, PAN and role — provided when you sign up or invite a teammate.

Content you create: leads, itineraries, quotations, invoices, uploads and messages sent through the product.

Traveller data your agency uploads: passport details, visa scans, contact info. You are the data fiduciary; TraWe is the processor.

Product telemetry: pages viewed, features used, error traces — used to fix bugs and improve the product. Never sold.

To deliver the service you signed up for and keep it running securely.

To send transactional emails (OTPs, invoices, receipts, reminders). You cannot opt out while your account is active.

To send product updates and best-practice guides. You can opt out any time.

To meet legal obligations — tax records, valid law enforcement requests.

All customer data is stored in India-region datacentres. TLS 1.2+ in transit, AES-256 at rest.

Row-level security isolates every agency's data at the database level.

We use a small number of vetted sub-processors. The current list is at /dpdp — changes are notified at least 15 days in advance.

Request access, correction, updation or erasure at any time. Written requests to dpo@trawe.in are actioned within 30 days.

Nominate someone to exercise these rights on your behalf.

Withdraw consent for optional processing any time from Settings → Privacy.

Active accounts: retained while your subscription is active.

After cancellation: retained 30 days for recovery, then permanently deleted unless a legal hold applies.

Data Protection Officer: dpo@trawe.in.

Grievance Officer (India): grievance@trawe.in. Acknowledged within 48 hours.