Real humans. Hindi, English, Hinglish.
No chatbots dressing up as agents. Our team runs travel agencies too — you'll be understood the first time.
First-response SLA by plan
Answers to what most agencies ask.
How do I import my existing leads from Excel?+
Settings → Import. Download the sample CSV, map your columns, and we'll de-duplicate on phone/email before creating leads. Up to 10,000 rows per file.
Can I use my own WhatsApp Business number?+
Yes — TraWe connects to the official Meta WhatsApp Cloud API. You keep your number, we handle templates, delivery receipts and inbox.
Is my data safe if I cancel?+
You own your data. Full JSON export is available anytime from Settings → Data. After cancellation we retain your workspace for 30 days, then permanently delete on request.
Do you support GST invoicing for tour operators?+
Yes — 5% under the Tour Operator scheme (without ITC) and 18% for pure services, including CGST/SGST vs IGST place-of-supply logic. GSTR-1 CSV export is one click.
How do I add teammates?+
Settings → Team → Invite. Choose their role (Owner, Manager, Agent, Accounts, Ops). Seats are per your plan — upgrade anytime for more.
Which payment gateways do you support?+
Razorpay is native. Stripe and PayU are on the roadmap. You can always attach a manual payment link from any gateway.