Everyone talks about acquisition. But repeat travellers cost you almost nothing and refer three friends on average. The cheapest way to earn that repeat is to look organised after they have paid.
What lives in the portal
- The confirmed itinerary as a live page, not a stale PDF.
- GST invoices ready to download for reimbursement.
- Hotel and flight vouchers in one place.
- Passport and visa uploads for every traveller.
- A single WhatsApp button to reach their agent.
"The client stops asking "can you resend the voucher?" — and starts asking "where should we go next year?"."
#Portal#Retention#CX